Desi calculation is found with the formula of your post's width x height x height / 5000.

Yes. Limitations apply to the weight, volumetric weight and dimensions of the shipment.

Packages can be up to 70 kg alone. You can use our special service for your heavy shipments over 70 kg.

The total length and width of the packages can be up to 419 cm.

The length of the packages can be no more than 270 cm. You can use our special service for your shipments up to 300 cm.

Packages that exceed the weight and size limits are subject to an overage fee. Please contact us in this regard before shipping your shipments.

Making sure your shipments are ready for transit is one of the most important factors for a smooth and successful delivery. Postal issues can affect delivery speed or result in an unsuccessful delivery, while packaging issues can cause shipment contents to be damaged.

Here are some common packaging mistakes to be aware of and avoid.

Wrong postage

Prepare your shipment for a successful and fast delivery by applying the correct postage rate for your shipments.

  • Double check that the shipment went to the correct recipient
  • Make sure the address information is correct - don't forget the apartment or unit numbers
  • Make sure your postage is not underpaid

Incorrect or Insufficient packaging

Always take care to properly package your shipments to avoid shipping delays and possible damage to the contents.

  • Avoid packing shipments in a different carrier's shipping materials.
  • Bubble wrap, packing peanuts, foam inserts etc. Take care to add extra padding for fragile items.
  • Be sure to secure the caps sufficiently. Use extra tape or adhesive if needed.
  • Avoid gift wrap shipments. Submissions may be subject to review.
  • Avoid reusing boxes, especially if they may be pictures or brand names of items that are banned outside. (For example, a can with alcohol in it.) Remove any labels that might indicate a working battery has previous contents.
  • Make sure your packaging does not contain excessive text, old mailings, or outdated address labels.
  • It is not recommended to tape boxes together as they may loosen during transport.

Labeling errors

Create clarity by avoiding these labeling mistakes.

  • Make sure your labels are legible. Never post tags that you can't easily read. faded labels, very small printed labels, poor quality printed labels. Pay special attention to the address and barcode information.
  • Incorrect label application. It's best to place your labels on the long side of your posts, being careful not to wrap the label around any corners or edges. Apply labels properly and avoid folding. Labels must be applied to the tubes showing all the information and the barcode can be scanned.
  • Misaligned labels. All of your postage must be able to fit on a 4 x 6 inch label. Postage should start at the top of the label and no information should be cut off.
  • Avoid sticking the barcode of your labels. This makes it harder for barcode scanners to read your labels. Do not tape thermal labels under any circumstances! This will cause the label to fade.
  • Take care to properly secure your tags. Make sure none of the ends are bent as there is potential for removal or binding to other posts.
  • Make sure your addresses are written in English characters on the label. When sending to international destinations, we recommend adding a label with alternate address spelling in addition to it.

Micro export is the sending of shipments not exceeding 300 kg and an invoice amount of 15,000 Euros, with an ETGB document without holding a customs officer. You can send with this service by selecting Additional Services “Micro export” while making a shipment plan via ShipLounge. An e-archive invoice should be issued together with the proforma amount, without VAT, in TL currency and including the GTIP code information. You can upload this invoice from the "Upload File" section in Shiplounge during shipment. The ETGB document prepared after the product is exported will be sent to your e-mail address. You can also view this document on the Etgb Panel. You can apply for VAT refund with this document.

What are Prohibited Items?

Certain items may not be received, stored, shipped, imported and/or exported due to regulatory, hazard, safety or other reasons. Transactions involving these goods are strictly prohibited, regardless of origin or destination.

Please note:  It is prohibited to export prohibited products from the country or region of origin or import to the destination country or region.

What are Restricted Items?

Some items have regulatory, hazard, safety or other considerations and require approval from the Compliance, Risk Management and Legal departments prior to processing. Transactions involving these goods are restricted regardless of origin or destination.

Please note:  Restricted products may require special permits or licenses prior to sale, export or import from the country or region you specify.

Cargo Forbidden and Inappropriate Cargo

  • All shipments (letters, etc.) that fall under the Postal Monopoly within the scope of the Postal Services Law No. 6475 and related regulations.
  • livestock
  • Antiques (delicate and/or breakable)
  • Asbestos/Asbestos
  • Precious metals as bullion
  • Cash Money
  • Firearms and their parts and ammunition
  • Hazardous or flammable substances (determined by IATA regulation)
  • Human body parts or ashes
  • Jewellery, precious metals and gemstones.Except for Small Charms
  • Narcotic substances (illegal)
  • All kinds of food, meat, fish, fruits, vegetables, oils and raw hides, etc. that may deteriorate during transportation.
  • Substances to be transported with the cold chain system
  • All kinds of liquids and gases that are flowing, flammable, explosive, poisonous, foul-smelling