This User Agreement (“Agreement”) governs the use of this website (“Site”) and the software and services offered here (“Service(s)”). The Agreement will enter into force with the acceptance of the User in the electronic environment; It will remain in effect unless terminated by the parties in accordance with the procedures set forth in the Agreement. This Agreement is a legal agreement between the User and SHIPLOUNGE, regardless of whether the user is an individual subscriber, a single company or an organization (“User(s)”). By being a member of our website, the user has accepted to be bound by this agreement and will be deemed to have accepted the collection and use of User Information as specified in the SHIPLOUNGE Confidentiality Agreement given below. www.shiplounge.co/privacy-agreement/ If the user; opens or uses an account on behalf of a company, organization or legal person: (i) is the authorized representative of that institution, subject to this agreement; (ii) that you have read this agreement; (iii) understand and (iv) approve on behalf of the legal entity.
1. Description of Service This Site and the Services offered here are owned by SHIPLOUNGE Lojistik ve Yazılım Sistemleri Sanayi Ticaret Şirketi (shortly “SHIPLOUNGE”), a web-based shipping solution that facilitates the order fulfillment process for retailers and for our customers in Turkey or abroad. The shopping and package forwarding service, where the purchasing service is briefly 'Buy for Me' service, performs all kinds of activities from order taking and bulk label creation to customer communication with real-time integrations to popular markets and shopping platforms of our customers. Advanced customization options support SHIPLOUNGE to accommodate businesses with any number of users or locations. Those who only use SHIPLOUNGE's software are called 'Subscribed Users', and those who benefit from logistics services other than the software are called 'Special Users'. Both types of users are subject to different fees and conditions.
2. General information about the Site and the Service
2.1. SHIPLOUNGE constantly checks the accuracy and up-to-dateness of the information on the Site. However, despite all efforts, SHIPLOUNGE is not responsible for typographical and system errors. The User acknowledges that access to the Service may be blocked or interrupted from time to time.
2.2. SHIPLOUNGE reserves the right to change the information, forms, content and this User Agreement on the Site at any time.
2.3 SHIPLOUNGE may terminate accounts, delete all content or information posted to the Service, and/or prevent use or access to the Service (or any part or feature of the Service) for any reason at any time, in its sole discretion, with or without notice. . It is at SHIPLOUNGE's sole discretion to terminate any account (wholly or partially) in SHIPLOUNGE for any reason. In addition, SHIPLOUNGE reserves the right to discontinue any aspect of the Service, including the right to stop displaying any User data.
2.4. The Site may contain links to other websites ('Linked Sites'). In Linked Sites, SHIPLOUNGE has no control and responsibility.
2.5. Requests to send products whose transportation is prohibited according to Turkish or related country legislation will not be met, and SHIPLOUNGE has the right to block access to the Site and related services in such cases.
2.6. SHIPLOUNGE will store and use the information and data shared by the User within the scope of the 'Privacy Policy', which is an addendum to this Agreement. The User agrees that SHIPLOUNGE may share the User's information with the relevant authorities in case of a request from the competent authorities in accordance with the current legislation.
2.7. SHIPLOUNGE reserves the right to change the system changes, updates and restrictions it deems necessary without informing the user.
3. Rights and Obligations of the User
3.1. The User cannot in any way transfer or assign the User account and the rights and obligations arising from the use of this Agreement and the Site to a third party. Those who benefit from the Services offered by SHIPLOUNGE and those who use the Site can only transact through the Site for legal and personal/corporate purposes. The legal and criminal responsibility for every transaction and action performed by the User within the scope of the Site belongs to him.
3.2. Access to the Site by the User will be made using his e-mail address and password. The User will be responsible for the protection of the confidentiality and security of this password, and any activity performed through the use of the said information on the Site will be deemed to have been carried out by the User, and at the same time, any legal and criminal responsibility arising from these activities will belong to the User. Unauthorized use of the user's password or security shall notify SHIPLOUNGE immediately if it becomes aware of any other violation. 3.2. The user can only use promotions, advertisements, campaigns, promotions, announcements, etc. It accepts and declares that SHIPLOUNGE consents to share its communication, portfolio status and demographic information with its subsidiaries or affiliated companies, limited to its use within the scope of marketing activities. This personal information may be used to determine the customer profile within SHIPLOUNGE, to offer promotions and campaigns suitable for the customer profile, and to carry out statistical studies. The user accepts that content and other information may be stored by SHIPLOUNGE or third parties in data centers located in Turkey or abroad.
4. Intellectual Property Rights
4.1. The User accepts and declares that all intellectual property rights in the Site and the Service provided belong to SHIPLOUNGE.
4.2. Except as expressly permitted by SHIPLOUNGE within the scope of this User Agreement, Users may not reproduce, process, distribute or create derivative works from SHIPLOUNGE's copyrighted works.
5. Force Majeure SHIPLOUNGE is not responsible for failing to fully and timely fulfill any of its obligations arising from this contract and privacy policy in all cases deemed legally force majeure. In the presence of such an issue, SHIPLOUNGE shall not be liable for any compensation.
6. Fees and Taxes The fees stated below will be valid for users who subscribe to SHIPLOUNGE (using only the software), and SHIPLOUNGE has the right to set different fees for special users (those who benefit from both software and cargo services of SHIPLOUNGE). Apart from these, the evaluation of users in separate categories as private users and subscribed users is entirely at SHIPLOUNGE's own initiative, and it is also at SHIPLOUNGE's discretion to change the user status of a user from private to subscriber, from subscriber to private over time.
6.1 The User is responsible for paying the fees related to the Service, such as payment and taxes, with a valid payment method and on time. Unless stated otherwise, all fees are in Euros. All payments must be made by the methods specified within the Service. All fees and charges are earned upon receipt by us and are non-refundable except (a) where expressly stated and/or (b) as required by applicable law.
6.2 The User is liable to pay any government taxes foreseen on his use of the Service, such as sales, use or value added tax. To the extent that SHIPLOUNGE is required to collect such taxes, the applicable tax will be added to the billing account.
6.3 The authorization to charge the selected payment method account will remain in effect until the preferences within the Service are canceled or changed; However, such notice shall not affect the fees offered before SHIPLOUNGE took reasonable action.
6.4 SHIPLOUNGE reserves the right to change any fee or fee limit or amount for the Service and to create new fees or terms with prior notice to its Users. Fees paid for any subscription period are payable in advance and are non-refundable in whole or in part.
6.5 Monthly subscriptions will automatically renew at the end of each month, and annual subscriptions will automatically renew at the end of each anniversary, unless the service is cancelled.
6.6 For annual subscriptions, the request to cancel the subscription must be notified at least 30 days before the annual renewal date. For monthly subscriptions, seven (7) days notice is required. When you open a membership on SHIPLOUNGE, you confirm that you accept the terms stated below.
7. General Information
7.1 SHIPLOUNGE gives its members a private postal address from Turkey. This address is in Istanbul.
7.2 You can send the packages you will buy to your private address that we have given you. The SHIPLOUNGE team will receive your incoming packages on your behalf and deliver them to your delivery address according to your instructions.
7.3 Our SHIPLOUNGE members are responsible for paying all kinds of taxes, customs duties, service fees, transportation costs, etc. that may arise during the receiving and sending of your packages.
7.4 *If the economic shipment type is selected for Iraq and Iran shipments, the packages will be sent to various centers in Iraq and Iran by land transportation and must be received from there. SHIPLOUNGE does not accept responsibility for any problems, damages, losses or similar situations that may occur due to special risks in land transportation in Iraq and Iran, and all responsibility is under the buyer's responsibility.
7.5 Package shipping charges are calculated based on the volume or weight of the package. The higher one is charged.
7.6 Your packages are stored free of charge for up to 15 or 60 days, depending on the subscription type. You can use this time to wait and combine your packages.
7.7 A fee of 1 Euro per package is charged for each 1 day exceeding the specified days.
7.8 Storage period is a maximum of 100 days. In cases exceeding this period, the member is contacted about the delivery of the package. SHIPLOUNGE has the right to destroy the package in case the member cannot be reached and/or the shipment is rejected by the member.
7.9 SHIPLOUNGE has the right to open any package it receives.
Why? To be able to control prohibited products. In order for your products to be removed from unnecessary large packages and repackaged in a way that creates less cost for you. For the quality control of the products. What is quality control? SHIPLOUNGE can subject incoming packages to quality control process. In order to carry out quality control, the CUSTOMER's package is opened, and it is checked whether there are any products contrary to Turkish legislation and international transportation agreements or prohibited products. After the compliance of the packages with the legislation is approved, by eye decision; It is checked whether there is a tear in textiles and similar products, and whether there is any damage on the products to be broken.
The determining factor in shipping costs is the space occupied on the plane rather than the actual (physical) weight of the package you are sending. This is the volumetric (dimensional) weight of your posts. volumetric weight; It is calculated by applying the formula length X height X depth / 5000. If the volumetric weight of the package is more than its physical weight, the volumetric weight is taken into account.
All kinds of customers are responsible for Yurtiçi Kargo cost. In counter-payment cases, SHIPLOUNGE will make the payment on your behalf and collect this amount from you later. In any case, SHIPLOUNGE Logistics and Software Systems Industry Trade Company reserves the right not to make the counter payment.
As soon as the package leaves the SHIPLOUNGE Warehouse, the responsibility for the return rests with the customer. If the return of a product in the SHIPLOUNGE Warehouse is requested, SHIPLOUNGE will return your product after collecting a certain service fee and return shipping fee.
7.10 Premium members, if they want to use the right to cancel their membership or switch to basic membership, can use these rights with the 4th month from the date they start their membership.
7.11 Users who cancel their membership have the right to send their packages until the last day of membership.
7.12 Membership fees for the remaining months as of the 4th month of membership are refunded at the beginning of the month as the equivalent specified in the system. If the user has benefited from the discounts provided by the Premium membership, it will be deducted from the refund amount.
7.13 SHIPLOUNGE has the right to destroy the packages of the members who do not send their packages and cancel their membership at the end of the 30th day.
7.14 If the package of our former members who continue to send packages even though they have canceled their membership, does not become a member again within 7 days from the day the package arrives at the warehouse, the incoming packages are destroyed.
7.15 Premium memberships are automatically renewed unless otherwise stated by a written request. .
7.16 Your SHIPLOUNGE membership begins with your acceptance of this agreement.
7.17 Our SHIPLOUNGE members cannot use our site to send products that are in violation of international transportation laws and that are on the SHIPLOUNGE prohibited products list. Such incoming packages are returned or destroyed. The refund fee is borne by the member.
8. Termination of Contract
8.1. Either party may terminate this Agreement at any time without giving any reason and without paying any compensation, with a written notice to the e-mail address notified by the other party, 1 (one) week in advance.
8.2. The invalidity, illegality and unenforceability of any provision of this Agreement or any statement contained in the Agreement shall not affect the validity and enforceability of the remaining provisions of the Agreement.
8.3. Ankara West Courthouse Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.